girang Platform Privacy Notice

This page describes what data we collect when you use girang and how we keep that data protected. Our commitment at girang is to handle your personal information transparently, securely, and in compliance with applicable data protection standards. We collect only the information necessary to operate our platform, verify your identity, process your transactions, and comply with legal obligations.

When you open an account on girang, you provide your email address, legal name, date of birth, national ID number, and proof of address. During play, we log your transaction history, game activity, payment method details, and account balance changes. We store this data on encrypted servers and restrict access to authorized personnel only.

We at girang do not sell your personal data to third parties for marketing purposes. We share your information only with payment processors, game providers, and legal authorities where required by law. This notice outlines our data practices so you understand exactly what information we hold and how we use it.

What Data We Collect on girang

Our data collection on girang begins during account registration. We require your email address, legal name, date of birth, and a password of your choosing. These details form your account identity and are essential for account recovery and security purposes.

To comply with Know-Your-Customer (KYC) regulations, we at girang also request your national ID number (such as your KTP), a government-issued photo ID, and proof of address (such as a utility bill or bank statement). We require this information to verify your identity and prevent fraud, underage access, and money-laundering activities. KYC verification is mandatory before you can make deposits or withdrawals on girang.

During your use of girang, we log the following:

Every deposit and withdrawal transaction, including payment method, amount, and timestamp.
Game activity across all categories—football markets, live-dealer tables, slots, esports—including bet amounts, outcomes, and account balance changes.
Your IP address, browser type, and device information each time you access girang.
Communication records if you contact our support team, including email exchanges and chat logs.
Your two-factor authentication (2FA) enrollment status and recovery codes (encrypted).

We at girang do not collect your payment card numbers directly. Instead, our payment processors handle card data according to Payment Card Industry Data Security Standard (PCI DSS) requirements. We receive only a confirmation token and transaction status from these processors.

Cookies & Tracking: Our platform on girang uses session cookies to maintain your login state and functional cookies to remember your preferences. These cookies do not track you across other websites. You may disable cookies in your browser, though some girang features may not function correctly without them.

How We Use Your Data on girang

We at girang use your personal data for the following purposes:

Account Management: We use your name, email, and ID information to create and manage your girang account, verify your identity, and process password resets.
Transaction Processing: We use your payment method details to process deposits and withdrawals. We share only transaction confirmations with our payment partners; we do not share your card details with third parties.
Fraud Prevention & Compliance: We analyze your account activity for suspicious patterns and maintain records to comply with anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations. We may flag unusual activity and request additional verification.
Customer Support: We use your communication records to respond to your inquiries, troubleshoot technical issues, and resolve disputes regarding your account or transactions on girang.
Platform Improvement: We analyze aggregated, non-identifying data (such as game popularity trends, payment method usage across regions like Jakarta, Surabaya, Bandung, Medan, and Semarang) to improve our platform features and user experience.

We at girang do not use your data to make automated decisions that affect your account eligibility or tier status. Tier progression on girang is calculated based on transparent, rule-based formulas that we communicate in advance.

Data Sharing & Third-Party Processors

We at girang share your personal data only where necessary to operate our service or comply with legal requirements. Our data-sharing partners include:

Payment Processors: We share transaction details with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banking partners (mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals.
Game Providers: We share your account ID and game activity with game providers such as Push Gaming, Play'n GO, and Singapore Pools to deliver games and calculate RTP metrics.
Legal Authorities: We share data with law enforcement, tax authorities, and regulatory bodies if required by law or legal process.
Service Providers: We engage third-party vendors for data hosting, email delivery, and customer support. These vendors are bound by confidentiality agreements and may not use your data for their own purposes.

Our servers on girang may be located outside your home jurisdiction. By using our platform, you consent to your data being transferred to and processed in other countries. We maintain the same data protection standards regardless of server location.

Your Rights Regarding Your girang Data

We at girang recognize your right to access, correct, and request deletion of your personal data. You may:

Request a copy of your personal data held on girang by contacting our support team with your account details.
Correct inaccurate information in your girang profile—such as your name, address, or email—through your account settings or by contacting support.
Request data deletion from our systems, subject to legal retention requirements. We may retain transaction records for compliance purposes even after account closure.
Withdraw consent for non-essential data processing (such as promotional emails) through your account notification preferences.

We at girang will respond to data requests within standard business timelines. If you dispute our handling of your personal information, you may escalate your complaint to applicable data protection authorities in your jurisdiction.

Account Closure: If you close your girang account, we retain your transaction history and KYC documents as required by anti-money-laundering regulations. We do not retain this data indefinitely; retention periods are set by law and vary by jurisdiction and transaction type.

Data Security on girang

We at girang employ industry-standard encryption (TLS/SSL) to protect data transmitted between your device and our servers. Your password is hashed and never stored in plain text. Your KYC documents and payment information are encrypted at rest.

Access to your personal data on girang is restricted to authorized employees and service providers who require it to perform their duties. We maintain access logs and audit trails to detect unauthorized access attempts. We conduct regular security assessments to identify and remediate vulnerabilities.

While we implement robust security measures, no system is completely risk-free. We cannot guarantee absolute protection against unauthorized access. We recommend enabling two-factor authentication (2FA) on your girang account and maintaining a strong, unique password as additional security measures.

Policy Changes & Contact Information

We at girang may update this privacy notice as our practices evolve or as legal requirements change. We will notify you of material changes via email or through your girang account dashboard. Your continued use of our platform after such changes constitutes your acceptance of the updated notice.

If you have questions about our data practices on girang, wish to exercise your data rights, or suspect a security incident, please contact our support team. We maintain English-language support channels and respond to inquiries during standard business hours.

Jurisdiction & Applicable Law

Our privacy practices on girang are governed by the laws and regulations of the jurisdictions in which we operate. We comply with local data protection standards in supported regions including Indonesia. Your use of girang is subject to our service availability in your specific jurisdiction; we do not offer our services in jurisdictions where online gaming is prohibited by local law.

We at girang update this privacy notice periodically to reflect changes in our practices, technology, and legal requirements. We encourage you to review this page regularly. Your continued use of girang following any updates indicates your acceptance of the revised terms.

For privacy-related inquiries, data requests, or complaints regarding our handling of your information on girang, please contact our support team through the channels available on our platform. We undertake to respond to all requests within applicable legal timelines and to cooperate fully with regulatory authorities in your jurisdiction.